We've had a few people experience this problem and we think we know what the problem is.
If you are using an older computer with an older browser like Internet Explorer 6, you might experience this problem. Please update your browser by downloading the
Internet Explorer 7 or higher.
Also consider updating your Flash player. You can find it
here.
We are sorry for the inconvenience that this issue may have caused. If you keep experiencing this problem, please contact us
here.
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